Blog.

What happens after the order is completed by FocalAgent?

You’re ready to launch to market. Start preparing the property particulars in advance so you’re ready to launch as soon as you receive your final assets.

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What do I do if I’ve forgotten my password to the FocalAgent Hub?

Click the ‘forgot password’ link on the login page and we will send you an email to reset your password.

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I’ve lost the email with my final assets, can you resend it?

All assets can be downloaded at any time from the FocalAgent Hub.

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How do I cancel an order?

To cancel an order please contact the FocalAgent team via live chat, available at the bottom of this page.

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How long will my order take?

The average turnaround time of an order from start to finish is 4 working days, however this depends on the availability of the keyholder when booking an appointment in.

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How do I know if my order has been received?

You’ll receive a confirmation email from us. You can also check the ‘Current Orders’ tab on the FocalAgent hub.

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How do I place an order?

Simply use our self-service option via the FocalAgent hub. If you’re integrated with us then please place your order via your internal system. We’re always on hand via live chat […]

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How do I check the progress of my order?

Via the ‘Current Orders’ tab on the FocalAgent hub. Updates will also be sent to you as the order progresses, you’ll be prompted when actions are required by you.

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