How long does the average tour take to complete?
Through our testing we have found on average a 3 bed property takes 30 minutes to complete, although some photographers may be quicker.
Read MoreHow many scans will be taken per room?
All rooms have multiple hotspots (we need to be able to see each room clearly) except small box rooms/ small bathrooms that can have 1 hotspot.
Read MoreWhat do I need to do once the property has sold/no longer on the market?
Deactivate the Matterport on the FocalAgent hub to avoid any unnecessary hosting charges.
Read MoreIf a camera reflection is visible in the mirror will it fail your QA process?
Yes – we ask our photographers to use common sense to try and stay out of the way. However, on the occasion, it may be unavoidable. If the photographer can’t […]
Read MoreWhat will happen if a scan cannot be captured at the property for any reason?
If a 3D capture is not possible in a room or space then a 360 panorama will be taken. Externals will have a 360 panorama as standard.
Read MoreCan we remove unwanted objects, people, or reflections from the Matterport?
No, this is not possible on scans of 3D spaces in Matterport.
Read MoreWhat will be blurred in the Matterport?
As standard, we will blur faces, car number plates, door numbers/property names, documents, business cards, heraldry/family trees and sculptures or artwork showing personal information.
Read MoreWhere will the Matterport start from?
The Matterport will start either externally, in the hallway or in the largest reception room.
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