How do I use the online floor plan editor?

Please watch our tutorial video or review our how to guide.

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How do I make amendments to my floor plan? 

Amendments can be made using the floor plan editor accessed via the property page on the FocalAgent hub.

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The appointment has taken place, when can I expect my photos?

Your sample photos will be returned within 9 hours after the appointment. Your final photos will be returned with 9 hours after they’ve been selected.

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Can I request a specific photographer?

Your order will automatically be allocated to the closest photographer with the best availability and capability of completing the order as quickly as possible. However, if you’d like to request […]

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When will the photographer contact the keyholder to arrange an appointment?

The photographer will contact the keyholder within 12 hours of the order being placed.

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How do I cancel an order?

To cancel an order please contact the FocalAgent team via live chat, available at the bottom of this page.

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How do I know if my order has been received?

You’ll receive a confirmation email from us. You can also check the ‘Current Orders’ tab on the FocalAgent hub.

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How do I place an order?

Simply use our self-service option via the FocalAgent hub. If you’re integrated with us then please place your order via your internal system. We’re always on hand via live chat […]

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How do I check the progress of my order?

Via the ‘Current Orders’ tab on the FocalAgent hub. Updates will also be sent to you as the order progresses, you’ll be prompted when actions are required by you.

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