Is there anything I need to know about personal data or images being displayed?

It is your responsibility to ensure that all personally identifiable items are removed from sight prior to our visit to avoid it being displayed in our visual content (e.g. household […]

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What happens if the instruction cancels?

Please let us know as soon as possible to cancel the appointment with the photographer. Appointments cancelled within 24 hours of the scheduled visit may still be charged.

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If the property isn’t presentable when the photographer arrives, will the appointment still go ahead?

Yes, our photographer will proceed with the appointment, but they will notify us and a revisit (which may be chargeable) might be necessary.

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Will the photographer stage the property for the appointment?

It’s the responsibility of the homeowner to prepare the property – please refer your client to our home staging guide. On the day of the appointment the photographer may make […]

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How long will the appointment take?

This is dependent on the size of the property. A three-bed house will take around one hour.

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When will the photographer contact the keyholder to arrange an appointment?

The photographer will contact the keyholder within 12 hours of the order being placed.

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