Privacy Policy.

1. Privacy Policy

a. At FocalAgent we’re committed to protecting your privacy and take the security of your personal information seriously. FocalAgent will only use your personal information to administer your account, personalise your use of the website and to improve and provide you with the services you have requested.

b. What information does FocalAgent collect?

i. When using the Website, FocalAgent may ask you to provide certain personally identifiable information (“personal information”) that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: 

  1. Your name;
  2. Addresses and location data;
  3. Information about your use of the website;
  4. Information that you provide for the purpose of registering with the website or subscribing to its services;
  5. Information about transactions carried out over the website; and
  6. Any other information that you provide to FocalAgent.

ii. Like many site operators, FocalAgent collects information that your browser sends whenever you visit the website (“log data”). This log data may include information such as:

  1. your computer’s Internet Protocol (“IP”) address;
  2. browser type;
  3. browser version;
  4. the pages of the Website that you visit;
  5. the time and date of your visit;
  6. the time spent on those pages; and
  7. other statistics.

c. How does FocalAgent collect Personal Information?

i. FocalAgent collects data to operate effectively and provide you with the best experience of our services. You provide some of this data directly, such as when you create an account or place orders. Some of this data is gathered by recording how you interact with the FocalAgent services and website, such as through the use of cookies, usage data and error logs. FocalAgent also collects data from third parties.

ii. In addition, FocalAgent may use third party services such as Google Analytics. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

d. How is your Personal Information used?

i. FocalAgent may use your personal information to:

  1. administer the website;
  2. personalise the website for you;
  3. enable your access to and use of the website services;
  4. carry out obligations under any contract entered into by yourself or FocalAgent;
  5. analyse performance and identify where and how FocalAgent can improve the website or other services;
  6. seek your views or comments on the services provided by FocalAgent;
  7. notify you of changes to the FocalAgent services;
  8. publish information about you on the website;
  9. send to you products that you purchase;
  10. supply to you services that you purchase;
  11. send to you statements and invoices;
  12. collect payments from you; and
  13. send you communications which you have requested and that may be of interest you.

ii. Personal Information that FocalAgent collects may be stored and processed in and transferred internationally to enable the use of the information in accordance with this Privacy Policy. By using the website you agree to such cross-border transfers of personal information.

e. Who has access to your Personal Information?

i. FocalAgent will not sell or rent your personal information to third parties.

ii. Where FocalAgent discloses your personal information to its agents or sub-contractors the agent or sub-contractor in question will be required to use that Personal Information in accordance with terms equivalent to those of this Privacy Policy.

iii. In addition to the disclosures reasonably necessary for the purposes identified in these terms, FocalAgent may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

f. How you can access and update your personal information

i. FocalAgent places high importance on the accuracy of your personal information. FocalAgent is working on ways to make it easier for you to review and correct the information that is held about you. In the meantime, if you change email address, or any of the other information held is inaccurate or out of date, please email at or, alternatively, you can use a telephone at 020 3598 9669.

g. Security precautions in place

i. When you provide FocalAgent with personal information, steps are taken to ensure that it is treated securely. FocalAgent will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

ii. FocalAgent will store personal information on its secure servers.

iii. The security of your personal information is important to FocalAgent but no method of transmission over the internet or other method of electronic storage is 100% secure. While FocalAgent strives to use commercially acceptable means to protect your personal information, its absolute security cannot be guaranteed. Any information you transmit to FocalAgent, you do so at your own risk.

iv. Where FocalAgent has provided you (or you have chosen) a password to access restricted parts of the website, it is your responsibility to keep those details confidential. FocalAgent asks you not to share your password with anyone.

h. FocalAgent is not responsible for the Privacy Policies or practices of any third parties, including those sites that the website contains links to. 

2. General

a. FocalAgent may collect, store and use information about you in accordance with the Privacy Policy. You acknowledge and agree to be bound by the terms of the Privacy Policy.

b. FocalAgent may update these Terms from time to time. The changes will apply to the use of the Website from the date of publication of the revised Terms on the Website. Please check this page regularly to ensure that you are familiar with the Terms.

c. These terms constitute the whole agreement between you and FocalAgent in relation to your use of the website and replaces any previous agreement in respect of your use of the website.

d. These terms will be subject to the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with these terms may be decided.

e. FocalAgent makes no promise that the materials on the website are appropriate or available for use in locations outside the United Kingdom. Accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the website from such a location, you do so on your own initiative and are responsible for compliance with local laws. FocalAgent will accept no liability for issues arising from access or use of this website.

f. In the event that one or more of the provisions of these terms is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of these terms. The remainder of these terms shall be valid and enforceable.

g. You may not assign any of your rights or obligations under these terms. FocalAgent may assign these terms or any of its rights and obligations to any company owned by, or which is an affiliate or subsidiary of FocalAgent, or to anybody acquiring FocalAgent’s business or its assets.

h. If you have any queries, please contact

FocalAgent Limited. Registered in England & Wales Company Registration: 07478014

Registered Office Address: 30 City Road, London, United Kingdom, EC1Y 2AB